Sabesp is one of the largest sanitation companies in the world. It serves 28 million customers through pipes that run across irregular, high-elevation terrain. It uses AVEVA™ PI System™ to collect data from across its pipe and pump systems and display it to engineers and managers with intuitive, web-based displays. That lets them fix problems before they occur and operate efficiently in a region with limited water resources.
“With the implementation [of AVEVA PI System], we can now do more together – we can act in parallel. It was very important for us to have this benefit.”
Silvana Franco, Manager of Supply Control of the Metropolitan Region of São Paolo, Sabesp
Goals
- Provide 100% reliability in water supply
- Streamline operations management
Challenge
- Large and complex system with 28 million customers
- Limited water resources require extreme operational efficiency
Solutions
Results
- Water shortages decreased from 14% to 5%
- Customer satisfaction increased from 67% to 84%
