Overview of Business Care
Conceived to support customers throughout the life of installed systems a complete range of services including technical support activities, system maintenance and related consulting. A comprehensive program specifically developed to help companies maximize performance, efficiency and reliability.
Remote Technical Support
We use modern technologies and infrastructure to deliver services remotely thus minimizing costly downtime. Includes support of production management and operating procedures. Abnormal situations occur every day in production and operators can't always identify the root causes and make decisions based on data available to them. Through remote access, our technicians can verify the status of the plant systems and suggest corrective actions.
Maintenance
Aid the maintenance team in making the diagnoses and the resulting corrective intervention. Advise on preventive measures that may include changes to operating and maintenance procedures.
Reporting
Advise on improvements to reports as the system evolves and better information is needed. Includes an understanding of the underlying data and identification of errors in the collection and processing. In addition, support user interpretation of information by access and analysis of source data.
Specifications
Type
Expertise Services
Industries
Food & Beverage
Life Sciences
Services Regions
North America
Europe
Expertise Services
Consulting Services
Maintenance
Support Services
Other Certifications
CSIA Certification
Developer Product Certifications
System Platform
MES Quality
MES Performance
MES Operations
Languages
English
Italian
Autoware s.r.l
Founded in 1996 to develop high quality software for manufacturing execution management and process control. The strong competence in designing state of the art solutions integrating PLC and IT systems both in stand alone and network distributed environments makes Autoware the best partner to Fill the Gap® between shop floor production and business ERPs. The company boasts a background of experience and know-how in several industries, which allows it to provide and guarantee solutions qualified, thanks to a team of skilled, competent and motivated technicians. Autoware delivers business oriented solutions working close to customers from the first consulting in defining the system specifications and the process models to the final start-up and support of a turnkey project.
Related Products
AVEVA Manufacturing Execution System
Formerly Known As Wonderware MES
Maximize profitability, flexibility, quality, and compliance in manufacturing by digitally managing the rules and information for all operational activities and plant events in real-time. A work process-centric and Model-driven approach reduce the time to value and cost of ownership for both plant deployments and multi-site MES rollouts.
AVEVA System Platform, formerly Wonderware
Contextualize operations with responsive, standards-driven, and scalable software for deploying advanced SCADA, MES, and IIoT. Unify people, processes, and assets.
Related Services
Autoware s.r.l Expertise Services
Expert advice from the early stages of the project to define objectives and areas of intervention and choose the most appropriate solutions to the client’s needs.
SCADA Health Audit
A dashboard, list, and formal write-up documenting the state of your SCADA system. SCADA reliability affects production.
Source Control & Change Control
The key to maintaining a SCADA system is having documented Source Control & Change Control systems.
